Last updated: February 2025

Name and contact details of the controller pursuant to Article 4 (7) GDPR

Company: jamXmusic GmbH&Co KG

Address: Kieler Strasse 107,

25474 Bönningstedt,

Germany Phone: +49.40.55620110
Fax +49.40.55620120
E-mail:                                                                                 [email protected]

Managing General Partner: Cold Water GmbH

Address: Krumdals Weg 15, 22587 Hamburg, Germany

data protection coordinator

Name: Daniel Schäfer

Address: Kieler Strasse 107, 25474 Bönningstedt, Germany

Email: [email protected]

We respect your privacy and your right to reasonable control over your personal information. Our general policy is simple. We are clear about what information we collect and why we collect it. We take special care to protect your information. We do not sell your information to third parties - neither now nor in the future.

The main purpose of data collection is to be able to check the licensing obligations you have entered into with us and to be able to optimally implement and continuously improve the jamXmusic services. Our goal is to make licensing and using jamXmusic content as simple and clear as possible.

This privacy policy (hereinafter referred to as the 'Policy') explains what personal information we collect from you, either directly or indirectly, and how we use it. Personal information is information that can be used to identify you or that we can link to you. This Policy also explains the choices you can make about the information we collect and how you can control those choices. It applies to all jamXmusic products and services, such as custom audio production services commissioned from us (hereinafter referred to as the 'Service'). Please read this Policy carefully to learn how jamXmusic collects, uses or shares your personal information. Phrases such as "jamX", 'we', or 'us' all refer to jamXmusic.

This statement describes:

• The types of personal information we collect
• Customer interactions with jamXmusic
• How we use personal data
• How we share personal information
• The legal basis for the use of personal data
• Security, storage and retention of personal data
• Your rights and choices
• Our use of cookies and other similar technologies
• How to contact us
• Changes to our Privacy Policy

The types of personal information we collect

Data, the you provide us

We collect information that you voluntarily provide to us, such as your name, phone number and email address, for example when you want to learn more about jamXmusic products and services or when you contact our support for assistance using your jamXmusic products.

Data we collect automatically

We automatically collect data about you, such as functional data and additional usage data about the use of your jamXmusic products or data collected by cookies and similar technologies, when you access, use or interact with us through our websites. We may collect data such as the type of device you use to access our websites, the operating system and version, your IP address, your geographic location indicated by your IP address, the type of browser you use, the pages you view on our websites and whether and how you interact with content on our websites.

Data we receive from other sources

We may receive information about you from other sources, including third parties such as partners with whom we provide joint services or conduct joint marketing efforts. We may also receive information about you from social media platforms, for example when you interact with us on those platforms. We will protect information we receive from third parties in accordance with the practices described in this Statement, subject to any additional restrictions imposed by the relevant data source.

data of children

jamXmusic's offerings are not directed at or intended for children under the age of 16. Although visitors of all ages may use our websites, we do not knowingly collect personal information from anyone under the age of 16 without parental consent. If a parent or guardian notifies us or otherwise becomes aware that a child under the age of 16 has improperly registered on our website using false information, we will immediately delete the relevant account and associated personal information.

Customer interactions with jamXmusic

 First contact with jamXmusic

If you would like to find out more information about jamXmusic, you may visit our website or contact us by phone. This may include browsing our website or speaking to our team by phone. To learn more about jamXmusic products and services, you may voluntarily provide us with personal information, such as your name and email address. In addition, we may also collect cookie data online when you visit our websites. Please read the "Our Use of Cookies and Similar Technologies" section carefully.

Recorded Data: Name, email address, IP address and information passed on through cookies or similar technologies.

Purpose the recording: We use this data to be able to offer you optimal customer service and to inform you about upcoming product innovations from jamXmusic. In addition, the IP addresses help us to collect geographical data of visitors to our websites. This enables us to improve our websites for all visitors. It is our legitimate interest to process your personal data for these purposes.

purchase of jamXmusic products, services and licenses

Ordering and licensing of jamXmusic products is done manually via individual offers, order confirmations and usage agreements.

Recorded Data: your name, client name, phone number (optional), email address, delivery address and payment information. We also record territorial or time-based license restrictions.

Purpose the Recording: We use this information to complete and document your order for production services and licensing, including within the scope of the legally required retention obligations. The processing of your personal data for this purpose is necessary for the performance of the contract entered into with you. Note: We only store bank details for order processing and invoicing purposes.

 

Support from jamXmusic Support

Occasionally, you may contact our customer support team to request assistance with your jamXmusic products. In order to provide you with the best possible service, we may collect data from you or your jamXmusic products.

Data collected: This information includes, but is not limited to, contact details such as your name, email address, telephone number, social media details (if you contact us via a social media channel) and the content of your conversations and other communications with jamXmusic customer service.

Purpose the Recording: We collect this information to provide you with the best and most efficient support. For example, for customer questions and technical questions, we use contact data to respond to the customer via their preferred communication channel (phone, email, social media). The use of this data is necessary to fulfill the contract we have entered into with you.

How we use personal data

jamXmusic uses the information we collect to provide the products and services we offer. We also use this information to communicate with you, such as to inform you about new jamXmusic products or services, security issues, and other updates.

jamXmusic uses the data for the following purposes:

Providing our product experience

We use data to provide, operate, support and improve the jamXmusic products and services we offer so that our customers can experience the best possible jamXmusic experience. This processing is necessary for the performance of the contract we have entered into with you.

customer support

We use data to answer customer questions and provide other customer service and support services. This processing is necessary for the performance of the contract entered into with you and also to serve our legitimate interests.

Security and Dispute Resolution

We use data to ensure the security of our jamXmusic products and customers, detect and prevent fraud, resolve disputes, and enforce our agreements. This processing is necessary to serve our legitimate interests.

business activities

We use data to develop aggregate analysis and business intelligence strategies that enable us to maintain our business operations, implement protective measures, make informed decisions and inform about our business performance. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the information we collect to create and personalize our communications with you. For example, we may contact you by email or other electronic means to tell you about new jamXmusic products or services, assist you with support issues, or invite you to participate in a survey. This processing is necessary to serve our legitimate interests. We also use cookies and similar technologies to provide you with relevant advertisements about jamXmusic products. Please see the “Our Use of Cookies and Other Similar Technologies” section below. For more information on managing email subscriptions and promotional communications, see the “Your Rights and Choices” section.

Cloudflare

We use the service “Cloudflare”. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter “Cloudflare”). Cloudflare offers a globally distributed content delivery network with DNS. Technically, the information transfer between your browser and our website is routed through the Cloudflare network. This enables Cloudflare to analyze the data traffic between your browser and our website and to serve as a filter between our servers and potentially malicious data traffic from the Internet. Cloudflare can also use cookies or other technologies to recognize Internet users, but these are only used for the purpose described here.

The use of Cloudflare is based on our legitimate interest in providing our website as error-free and secure as possible (Art. 6 para. 1 lit. f GDPR).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.cloudflare.com/privacypolicy/.

Further information on security and data protection at Cloudflare can be found here: https://www.cloudflare.com/privacypolicy/. The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards when processing data in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. You can obtain further information from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt0000000GnZKAA0&status=Active

How we share personal information

jamXmusic does not currently or in the future provide personal information about its customers. Future for sale. We will only disclose your information for the purposes described in this policy. We may share your information with the following categories of third parties.

third-party providers

jamXmusic engages a number of third parties to provide services on its behalf, including website administration and hosting and email marketing. We only share your personal information with third parties or agents to process transactions on our behalf or to provide products or services you have requested or authorized for the purposes described in this Policy. In such cases, your personal information will be shared with the relevant third parties or agents, but only for the purpose of providing services on behalf of and under the direction of jamXmusic and in accordance with this Privacy Policy. It is our legitimate interest to share your personal information with these providers for these purposes. If you have any questions about third parties, please email: [email protected].

Forced Disclosure

We will disclose your personal information to law enforcement, investigative authorities or in legal proceedings if we are required to do so by law or if it is strictly necessary to perform the Services or to protect our rights or the rights of our affiliates or users.

sale or merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. We will, of course, notify you via email and/or a prominent notice on our website and inform you of your rights.

sharing and disclosure of aggregated data

We share data in an aggregated form and/or in a form that does not enable the recipient to identify you from that data – for example, with third parties for industry analysis.

Please note that our Products may contain links to third-party products and applications that have privacy policies that differ from jamXmusic's standards. If you provide personal information to these third parties or their products, it will be treated in accordance with their privacy policies. We encourage you to read these privacy policies carefully.

When we share data with third parties, your personal data may be transferred to countries where data protection laws provide a lower standard of protection for your personal data than in your country. We take care to protect your personal data and have put in place appropriate mechanisms to protect it when transferred to other countries. We transfer your personal data in accordance with applicable data protection law and implement appropriate safeguards to ensure that your personal data is adequately protected by third parties when they access your information (for example, through standard contractual clauses approved by the European Commission). If you have any questions about the transfer of your personal data to other countries or the safeguards implemented, or would like more information, please email us at [email protected].

The legal basis for the use of personal data

We rely on various legal bases to use your personal data, namely:

fulfillment of a contract

The use of your personal data may be necessary to fulfill the contract you have entered into with us - for example, to complete the purchase of your jamXmusic product or service, to assist with download problems or to answer your questions.

Legitimate Interests

We may use your personal information for our legitimate interests – for example, we may rely on our legitimate interests to analyze and improve our jamXmusic products and services and our content on our websites, to send you notifications or information about jamXmusic products and services, or to use your personal information for administrative, legal or fraud investigation purposes.

If we process your personal data on the basis of our legitimate interest and there is no opt-out option (e.g. in the settings of your accounts), you can exercise your right of objection by sending an e-mail to [email protected] send.

Security, storage and retention of personal data collected by us

Security

jamXmusic is committed to protecting your personal information. While we take reasonable steps to protect the personal information we collect, we emphasize that no security system is infallible.

We use a number of appropriate technical and organizational measures and industry standards to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. For example, we store the personal information you provide on computer systems with restricted access located in controlled areas. We also ensure that third-party service providers we engage implement appropriate security measures in data centers. In addition, your data is protected during transmission over the Internet using encryption technologies such as Transport Layer Security (TLS). In addition, your password is stored using a one-way hash function, which means that it cannot be recovered (or revealed) by anyone, including jamXmusic (it can only be reset).

If you have any questions about the security of your personal data, please send us an email to   [email protected].

storage

Personal data collected by jamXmusic is stored and processed in Germany. jamXmusic has put in place appropriate mechanisms to protect personal data when transferred to other countries, for example by using the standard contractual clauses approved by the European Commission.

storage

jamXmusic will retain your personal information for as long as we deem necessary to provide you with services, to comply with applicable laws (including laws regarding document retention), to resolve disputes with other parties, and for other necessary purposes that allow us to conduct our business. All personal information we retain is subject to this Privacy Policy and our internal retention policies. If you would like to know specifically how long we retain certain personal information about you that we process, please email us at [email protected].

Your rights and choices

Your right

We give you control over how we use your personal information. Subject to local law, you can do this as follows:

You can ask us to provide you with a copy of the personal information we hold about you.

You may notify us if your personal information has changed or if you would like us to change the personal information we hold about you.

In certain situations, you may ask us to delete, block or restrict the personal information we collect about you, or object to certain ways we use your personal information.

In certain situations, you may also ask us to send the personal information you have given us to a third party.

You have the right to withdraw your consent to the use of your personal data at any time. In addition, you have the right to object to the use of your personal data to refuse at any timeif we process your personal data based on a legitimate interest or the public interest.

We rely on you to ensure that your personal information is complete, accurate and current. Please notify us immediately of any changes or inaccuracies in your personal information by sending an email to [email protected] send.

We will comply with your request as soon as possible, but within 30 days. For more information about how you can control the collection and use of additional usage data and your preferences regarding communications, marketing and advertising, please see the Your Choices section below.

Our aim is to work with you to find a fair resolution to any complaints or problems you may have about our use of your personal data. However, if you believe we have not been able to help you with your complaint or problem, you may lodge a complaint with your country's data protection authority (if there is one in your country) or supervisory authority.

Your choices

Additional usage data

You can object to the collection of additional usage data. Send us an email to

[email protected].

Your preferences regarding communication, marketing and advertising

You may opt out of receiving direct marketing communications from jamXmusic by following the instructions provided under the 'unsubscribe' tab in each email. We will respect your decision and will not send you any more promotional emails after you unsubscribe or change your communication preferences.

Please note that regardless of your communication preferences, we will continue to send you notices about changes to our terms and conditions, policy changes, software updates to ajamXmusic products, routine customer support notifications such as information about current or past purchases, interruptions, data breaches, or other important information such as discontinuance of support services or security issues.

You can adjust the amount of 'interest-based advertising' you receive by changing your preferences and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will no longer use your email address for interest-based advertising. For more information about our use of interest-based advertising, see the section below.

Our use of cookies and other similar technologies

We use cookies and similar technologies such as pixel tags, web beacons and other identifiers to personalize our websites for you, remember your preferences, understand how visitors use our websites and customize our marketing offers.

cookies

A 'cookie' is a small data file containing a specific string of characters that is sent to your computer when you visit a website. When you return to the website, the website can use the cookie to recognize your browser. How long a cookie stays on your computer or mobile device depends on whether it is a 'persistent cookie' or a 'session cookie'. jamXmusic uses both types of cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your computer or mobile device until they expire or are deleted. We use the following cookies on our website:

Strictly Necessary CookiesThese cookies are essential for visiting our website and using the functions listed there. Without these cookies, services such as the shopping cart cannot be provided.

performance cookiesThese cookies collect information about your user behavior on our websites. This data is used, among other things, to optimize our website and to make navigation as easy as possible for you.

Functional cookies. These cookies allow our websites to remember your choices and personalise your experience. For example, we may store your geographic location in a cookie to show you the most appropriate websites for your region.

third-party cookies. Third-party cookies are placed by websites and/or parties external to jamXmusic. These cookies may be used on our websites to improve our products and services or to provide more relevant advertising. These cookies are subject to the privacy policies applicable to those external services, such as the data protection information from Facebook.

Analytical cookies. We use analytical cookies such as those from Google Analytics to obtain information about how much time visitors spend on our websites, which pages they find most useful, and how they reached https://www.jamXmusic.shop. For more information about Google Analytics and your data, see the Google website.

Control cookie settings

Most browsers allow you to control cookies through their settings. However, if you restrict websites from storing cookies, you may not be able to take full advantage of them. Some browsers offer a 'Do Not Track' (DNT) signal, which allows you to indicate your preference regarding tracking and cross-site tracking. Although we do not currently use technology to recognize DNT signals, we will only process your personal data in accordance with this privacy statement. Here's how to control cookie settings for the most popular browsers:

Google Chrome
Internet Explorer
safari
Firefox

pixel

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as a web beacon, clear GIF or pixel tag). We use pixels in

our email correspondence with you (if you have consented to receive such messages) to find out whether our emails are read. We also use third-party pixels (such as those from Google, Facebook or other networks that can be used for advertising purposes) to provide advertising that is relevant to you. You can find out more about our advertising and marketing below.

advertising and modern marketing tools

In order to make jamXmusic offers available to more people, we use various modern marketing tools for our advertising.

jamXmusic may work with advertisers who use cookies and similar technologies to deliver more relevant advertising for jamXmusic products and services on our websites and across the internet. Advertisers use non-personal information about your online activities that they have acquired over time to tailor our advertising to you based on your interests. Examples of this include jamXmusic advertisements on Facebook, on a Google website, such as a search results page or YouTube, or on a website within the Google advertising network. We do not share any personal data with these advertisers for this purpose. If necessary, we will obtain your consent to this process. You can always opt out of receiving personalized advertisements from advertisers and advertising networks that are members of the Network Advertising initiative (NAI) are or the Digital Advertising Alliance's Self-Regulatory Principles for On-line Behavioral Advertising follow by visiting the opt-out pages on the NAI websites and the DAA websites If you choose to do so, you will see less relevant advertisements on the Internet.

If you have opted out of receiving communications from us, we will no longer use your email address for interest-based advertising.

Contact us

If you have any questions about the use of your personal data, please send us an email to [email protected].

Unless otherwise stated, jamXmusic is responsible for the personal data we collect through jamXmusic products and services in accordance with this privacy policy. Our address is: Kieler Strasse 107, 25474 Bönningstedt, Germany.

The data protection coordinator of jamXmusic can be reached at the following address: Kieler Strasse 107, 25474 Bönningstedt, Germany, or by email to: [email protected]

Changes to our Privacy Policy

jamXmusic may change or update this Statement from time to time to reflect customer feedback and changes to jamXmusic products and services, so we recommend that you review this Statement periodically. If we update this Statement, we will update the "Last Updated" date at the top of the Statement. If there are any material changes to this Statement or to jamXmusic's use of your personal information, we will notify you by posting a notice or directly sending you a communication before the change takes effect. We recommend that you review this Statement periodically to learn how jamXmusic uses or protects your information.

definitions

The legislator requires that personal data be processed lawfully, fairly and in a manner that is understandable to the data subject ("lawfulness, fairness and transparency"). To ensure this, we inform you about the individual legal definitions that are also used in this data protection declaration:

Personal data

“Personal data” means any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

processing

“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

restriction of processing

“Restriction of processing” means the marking of stored personal data with the aim of limiting its future processing.

profiling

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

pseudonymization

“Pseudonymisation” means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data cannot be attributed to an identified or identifiable natural person.

file system

‘Filing system’ means any structured collection of personal data accessible according to specific criteria, whether centralised, decentralised or organised according to functional or geographical criteria.

responsible person

"Controller" means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

processor

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient

"recipient" means a natural or legal person, public authority, agency or other body to which personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be considered as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules and in accordance with the purposes of the processing.

third party

“Third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons authorised to process personal data under the direct authority of the controller or processor.

consent

“Consent” of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data concerning him or her.